388game FAQ – Answers for Pakistani Players 2025

For initial registration, you only need a valid Pakistani mobile number and email address. Full identity verification (KYC) — which requires uploading your CNIC front and back — is required when you make your first withdrawal. We recommend completing KYC early through Account Settings to avoid any delays when cashing out. All documents are handled with complete confidentiality.

No. 388game enforces a strict one-account-per-person policy. Creating duplicate accounts violates our Terms and Conditions and will result in all associated accounts being permanently closed. Any balances may be forfeited. If you've forgotten your login credentials, use the "Forgot Password?" option on the Login page or contact our 24/7 live chat support for assistance.

You must be 18 years of age or older to register and play on 388game. This is a firm requirement with no exceptions. Age is verified at the point of withdrawal through CNIC document verification. 388game takes its responsibility to prevent underage gambling very seriously. If you believe a minor has accessed an account, please contact us at support@388game.biz immediately.

Log in to your account and navigate to Account Settings. You can update your email address, mobile number, and communication preferences from there. Note that your registered name and date of birth cannot be changed once the account is verified, as these must match your CNIC. If you genuinely need to correct a name or date of birth error, contact support with supporting documentation.

Log in and go to Account Settings, then select "Verify Account" or "KYC". Upload a clear photo of your CNIC front and back. Make sure all details are legible and the full card is visible. Verification is typically completed within 30 minutes during business hours. Once verified, you unlock the highest withdrawal limits and fastest processing times on 388game.

Go to the Login page and click "Forgot Password?". Enter your registered mobile number or email address and we'll send an OTP to your phone via SMS within seconds. Enter the OTP, set your new password, and you're back in your account. If you no longer have access to your registered mobile number, contact live chat support for identity-verified account recovery assistance.

If you wish to close your account for responsible gaming reasons, we strongly recommend using our Self-Exclusion tool, which permanently blocks access with no waiting period. If you want to close your account for other reasons, contact our support team via live chat or email at support@388game.biz. Any remaining PKR balance will be returned to your verified payment method before closure.

Log in to your 388game account and click on "Deposit" or go to the Cashier. Select your preferred payment method from Easypaisa, JazzCash, NayaPay, SadaPay, Bank IBFT, or Visa/Mastercard. Enter the amount in PKR and follow the instructions. Deposits via Easypaisa and JazzCash typically credit within 30 seconds. Bank IBFT transfers may take up to 2 hours depending on your bank.

The minimum deposit on 388game is Rs 500 for Easypaisa, JazzCash, NayaPay, and SadaPay. For bank IBFT transfers, the minimum is Rs 1,000. For Visa/Mastercard, the minimum is Rs 1,000. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification. All deposits are in PKR with no conversion fees charged by 388game.

388game accepts all major Pakistani payment methods:

• Easypaisa — mobile wallet, instant
• JazzCash — mobile wallet, instant
• NayaPay — digital wallet, instant
• SadaPay — digital wallet, instant
• Bank IBFT — interbank transfer, 30 min–2 hours
• Visa / Mastercard — bank debit or credit card

All deposits and withdrawals are processed in PKR. No foreign currency conversion is ever required.

388game does not charge any fees on standard deposits. Your payment provider (Easypaisa, JazzCash, your bank, etc.) may apply their own standard transaction charges in some cases, but 388game itself deducts nothing from your deposit. The full amount you send appears in your 388game account balance.

Most Easypaisa and JazzCash deposits appear within 30 seconds. If your deposit hasn't credited after 10 minutes, please don't send a second payment. Instead, contact 388game live chat support with your transaction reference number and the amount sent. Our team can trace the payment and manually credit your account if confirmed. Bank IBFT deposits can take up to 2 hours, so please wait the full window before contacting support.

Yes, and we encourage every 388game member to do so. Log in and go to Account Settings, then Responsible Gaming. You can set daily, weekly, or monthly deposit limits in PKR. Reductions take effect immediately. Increases require a mandatory 48-hour review period — this is by design, to protect against impulsive decisions. See our Responsible Gaming page for full details on all available tools.

Yes. All financial transactions on 388game are protected by 256-bit SSL encryption — the same security standard used by Pakistan's leading banks. Your payment details are never stored on 388game's servers in plain text. We use tokenised payment processing for card transactions. Easypaisa and JazzCash transactions are processed through each provider's official secure API integration.

Log in, go to the Cashier, and select "Withdraw". Choose your preferred withdrawal method (Easypaisa, JazzCash, bank account, etc.), enter the amount in PKR, and confirm. Verified 388game accounts receive Easypaisa and JazzCash withdrawals in under 3 minutes. Bank IBFT withdrawals typically process within 1–3 business days depending on your bank. The minimum withdrawal is Rs 200.

The minimum withdrawal on 388game is Rs 200 for all methods. Standard account maximum withdrawal is Rs 500,000 per day. VIP members have higher daily limits depending on their tier — Bronze members up to Rs 1,000,000, Silver up to Rs 2,000,000, Gold and above have customised higher limits. Contact your dedicated account manager or live chat to discuss withdrawal limits for high-volume accounts.

Withdrawals can show as "pending" for a few reasons: your KYC verification may not be complete, there may be an active bonus wagering requirement that needs to be met first, or your account may have been flagged for a routine security review. Log in to your account and check for any verification or wagering notifications. If nothing is flagged, contact live chat with your withdrawal reference number and our team will investigate within minutes.

Yes. 388game requires identity verification (KYC) before processing your first withdrawal. This is a standard security and regulatory requirement. Upload your CNIC front and back through Account Settings. Verification is usually completed within 30 minutes during peak hours. Once verified, all future withdrawals are processed without needing further verification unless your details change.

As a general security rule, 388game prefers to process withdrawals back to the same payment method used for deposits. This protects against fraud and money laundering. If you need to withdraw to a different account — for example, because you've changed your mobile number or bank account — contact live chat support. Additional verification may be required before the new payment method can be approved for withdrawals.

388game does not charge any withdrawal fees for standard members. VIP members receive zero-fee withdrawals as part of their tier benefits. Your bank or payment provider may apply their own standard transfer fees, which are outside 388game's control. If you're unsure about fees, check with your Easypaisa, JazzCash, or bank app before submitting your withdrawal request.

New 388game members who deposit Rs 1,000 or more on their first deposit qualify for a welcome bonus. The bonus is credited automatically to your account — no code required. The bonus is subject to wagering requirements before withdrawal. Full details are available in our Terms and Conditions. We recommend reading the wagering terms before depositing so you know exactly what to expect.

A wagering requirement means you need to bet the bonus amount a specified number of times before it can be withdrawn as real money. For example, if you receive a Rs 1,000 bonus with a 10x wagering requirement, you need to place Rs 10,000 in total bets using the bonus before the winnings become withdrawable. Check the specific wagering requirements for each bonus in the Terms and Conditions or in the Promotions section of your account.

Log in to your account and go to the Promotions or Bonuses section. This shows all active bonuses, their current wagering progress, expiry dates, and any restrictions. If a bonus is showing in your account but you can't see it in the Promotions tab, contact live chat support with your account details and our team will check the status for you within minutes.

Yes. If you'd prefer to play without a bonus — which means no wagering requirements on your deposits — you can opt out of bonuses through your Account Settings or by contacting live chat before making a deposit. Some experienced players prefer to play without bonuses for more straightforward withdrawal conditions. The choice is always yours on 388game.

Yes. 388game runs regular reload bonus promotions for existing Pakistani members — weekly deposit bonuses, sports bet boosts, Aviator multiplier promotions, and seasonal offers. These are communicated via SMS to your registered mobile number and appear in the Promotions section of your account dashboard after logging in. VIP members also receive exclusive promotions through their account manager.

Referral bonuses are typically credited once you complete your first qualifying deposit. If you entered a valid referral code during registration and made a qualifying deposit but haven't received the bonus, contact live chat support with your referral code and deposit reference. Our team will investigate and credit any valid referral bonus within 24 hours. Make sure the referral code was entered correctly during registration — it cannot be applied retroactively.

388game offers a comprehensive game library designed for Pakistani players:

• Aviator Game — the crash game phenomenon, Pakistan's most popular
• Football Betting — PSL, Premier League, international cricket and more
• Poker — Texas Hold'em and other variants
• Slots — hundreds of slot games including classic and video slots
• Ludo Games — digital Ludo with real PKR wagering
• Virtual Sports — simulated football, racing, and cricket betting

New games are added to the library regularly. Log in to see the full updated catalogue.

Aviator is a crash-style game. A plane takes off and a multiplier begins climbing — starting at 1x and increasing rapidly. Before the plane "flies away," you must cash out. The longer you wait, the higher your potential winnings, but if the plane flies away before you cash out, you lose your bet. You can place up to two simultaneous bets and use the auto-cashout feature to automatically collect at a pre-set multiplier. See our Aviator Game page for a full guide.

Yes. 388game's Football Betting section covers a wide range of sports including PSL cricket, international Test and ODI cricket, T20 World Cup, Premier League football, and more. We offer pre-match and live in-play betting with real-time odds updates. Hundreds of markets are available on major matches, from match winner to individual player performance markets.

Yes. All games on 388game use certified Random Number Generators (RNG) to ensure completely fair and random outcomes. Crash games like Aviator use a provably fair algorithm — meaning every round result is mathematically verifiable. Sports betting odds are set independently and reflect real-world probabilities. 388game does not manipulate game outcomes in any way. If you have concerns about a specific game result, contact our support team with the game round ID and we can review it.

Yes. 388game is fully optimised for mobile browsers on both Android and iPhone. No app download is required — just open 388game.biz in your phone's browser (Chrome, Firefox, Safari) and log in. The mobile interface is designed specifically for Pakistani smartphone users with smooth performance even on 4G connections. All games, including Aviator, are available in full on mobile.

Minimum bet amounts vary by game. For Aviator, the minimum bet is Rs 10 per round. For sports betting, the minimum single bet is typically Rs 100. Poker table minimums vary by table stakes. Slots minimum bets start from Rs 1 per spin on most games. You can always check the minimum bet for a specific game or market within the game interface itself before placing a bet.

Virtual Sports on 388game are computer-simulated sporting events — including football, horse racing, and cricket — that run continuously 24/7. Each event uses a certified RNG to determine outcomes, and results are generated every few minutes. You bet on virtual matches just like real sports. Virtual sports are popular with 388game members who want to bet outside of real fixture schedules or who want fast-turnaround results at any time of day or night.

388game protects all personal data using 256-bit SSL encryption across the entire platform. Your CNIC information, financial details, and account data are stored encrypted and are never shared with third parties for marketing purposes. We follow strict data minimisation principles — we only collect what's necessary to provide our service and comply with our legal obligations. Full details are in our Privacy Policy.

Never. No 388game staff member — including live chat support agents, account managers, and senior staff — will ever ask for your account password. If you receive any communication claiming to be from 388game and asking for your password (via SMS, email, WhatsApp, or any other channel), it is fraudulent. Do not respond. Report it to us at support@388game.biz and change your password immediately.

Contact 388game live chat support immediately. Our security team can place an emergency hold on your account, review recent login activity, and initiate an investigation. Change your password via the "Forgot Password?" reset flow right away. Also check whether you've used the same password on other platforms — if so, change those too. We take account security breaches very seriously and will work with you to resolve the situation promptly.

Use a strong, unique password at least 12 characters long with a mix of letters, numbers, and symbols. Never reuse a password you use on other websites or apps. Enable "Remember Me" only on personal devices you own. Always log out after your session on shared devices. Keep your registered mobile number up to date so password reset OTPs reach you reliably. Never share your account credentials with anyone, including people claiming to be 388game staff.

388game does not sell or share your personal data with third parties for marketing purposes. Data is shared only with payment processors necessary to complete transactions, identity verification services required for KYC compliance, and where legally required by applicable authorities. We never sell user data. See our Privacy Policy for the complete data sharing policy with full transparency.

388game provides six protective tools available free to every registered member:

• Deposit Limits — daily, weekly, or monthly caps in PKR
• Loss Limits — caps on how much you can lose per period
• Session Time Reminders — notifications when your set play time is reached
• Reality Checks — in-game pop-ups showing your session stats
• Cooling-Off Periods — temporary account suspensions from 24 hours to 6 weeks
• Self-Exclusion — permanent account closure with no reversal

All tools are accessible via Account Settings or through live chat support. Visit Responsible Gaming for full details.

Log in and go to Account Settings, then Responsible Gaming, then Self-Exclusion. Confirm your decision and it takes effect immediately and permanently. Alternatively, contact 388game live chat support at any time and request self-exclusion verbally — our agents are trained to activate it immediately on request, no questions asked. Self-exclusion cannot be reversed. Any remaining PKR balance will be refunded to your verified payment method.

Recognising the issue is genuinely the hardest step — and you've already taken it. Please contact 388game live chat support right now. Our trained team can activate self-exclusion immediately and provide information about support resources. You should also consider talking to a family member or a trusted friend about what you're going through. Our Responsible Gaming page has a full self-assessment checklist and detailed information about getting help. There is no shame in asking for support.

Yes. Third-party exclusion requests from spouses, parents, or close family members are taken seriously on 388game. Please email support@388game.biz with "Third-Party Exclusion Request" in the subject line, including the account holder's registered name and mobile number, and your relationship to them. Our responsible gaming team will review the request urgently. For immediate situations, our live chat team can place an emergency review hold on the account while the formal request is processed.

388game verifies age at the point of every withdrawal via CNIC document verification. All registrations require a date of birth confirming the person is 18 or older. Accounts where age cannot be confirmed are suspended from deposits and play until KYC is completed. We also recommend that parents and guardians install parental control software on shared devices as an additional layer of protection. Any concerns about underage access should be reported to support@388game.biz immediately.