Terms and Conditions – 388game Pakistan Gaming Platform Rules

By registering an account, accessing, or using the 388game platform in any capacity, you agree to be bound by these Terms and Conditions in their entirety, together with our Privacy Policy and any additional rules, guidelines, or policies that 388game may publish from time to time. These documents collectively form the complete agreement between you and 388game with respect to your use of the platform.

If you are accessing 388game on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms. These Terms apply to all users of the platform, including registered members and any person who visits the 388game website without registering.

You acknowledge that online gaming involves real money and carries genuine financial risk. You accept responsibility for all betting decisions you make on the 388game platform and confirm that you are participating voluntarily, for entertainment, and with funds you can afford to risk.

To register and use the 388game platform, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 18 years of age. 388game does not permit minors to register, deposit, or participate in any games or betting markets. Any account found to belong to a person under 18 will be closed immediately and all funds forfeited.
• You must be a natural person — corporations, partnerships, trusts, and other legal entities may not register as players.
• You must not be accessing the platform from a jurisdiction where online gaming is prohibited or where participation would violate applicable law.
• You must not be subject to a self-exclusion order placed through 388game or any affiliated responsible gaming programme.
• You must not be acting as an agent, proxy, or nominee for any other person when using the platform.

388game reserves the right to request proof of age at any time. If you are unable or unwilling to provide satisfactory proof, your account may be suspended pending verification. 388game takes its age verification obligations seriously and cooperates with any lawful investigation into underage access.

Each person is permitted to hold one (1) registered account on 388game at any one time. Creating duplicate or multiple accounts — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances held within them.

3.1 Registration Information

When creating your 388game account you must provide accurate, current, and complete information. This includes your legal full name, date of birth, valid Pakistani mobile number, and a valid email address. Providing false or misleading registration information is a breach of these Terms.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your 388game username, password, and any one-time passcodes (OTPs) associated with your account. You must not share your login credentials with any third party. If you suspect that your account has been accessed without your authorisation, you must notify 388game support immediately through live chat or email at support@388game.biz.

388game will never ask you for your password via email, SMS, or live chat. Any communication purporting to request your password is not from 388game and should be treated as fraudulent.

3.3 Account Currency

All 388game accounts are denominated in Pakistani Rupees (PKR). There is no currency conversion at any stage of the deposit, betting, or withdrawal process. The balance displayed in your account is always in PKR.

388game is required to verify the identity of all members as part of its know-your-customer (KYC) obligations. You may be asked to provide identity verification documents at any point, including but not limited to:

• A copy of your Pakistani National Identity Card (CNIC) — front and back
• A recent utility bill or bank statement showing your current address (not older than three months)
• A selfie photograph holding your CNIC beside your face
• Proof of ownership of the payment method used (e.g., screenshot of your Easypaisa or JazzCash account)

Until KYC verification is completed to 388game's satisfaction, we reserve the right to restrict deposits, withdrawals, and game access. Verified accounts benefit from faster withdrawal processing and higher transaction limits. We strongly encourage all members to complete KYC promptly after registration.

388game accepts deposits exclusively through the following payment channels. All deposits are processed in PKR with no fees charged by 388game on standard transactions:

All deposit funds must originate from a payment account registered in your own name. Deposits from third-party accounts are not permitted. 388game reserves the right to return deposits that cannot be attributed to a verified account holder and may require additional documentation before crediting contested deposits.

5.1 Deposit Limits

Members may set daily, weekly, or monthly deposit limits through their account settings at any time. Once a deposit limit is reduced, the new lower limit takes effect immediately. Requests to increase a deposit limit are subject to a 48-hour cooling-off period before taking effect — this is an intentional responsible gaming safeguard, not an administrative delay.

388game is committed to processing withdrawal requests promptly. For KYC-verified accounts, standard withdrawal processing times are as follows:

• Easypaisa / JazzCash / NayaPay / SadaPay: Under 3 minutes for standard withdrawals. Diamond VIP members receive instant settlement.
• Bank IBFT: Typically within 30 minutes, subject to interbank processing schedules.
• Visa / Mastercard: 1–3 business days, depending on the issuing bank.

6.1 Withdrawal Conditions

The following conditions apply to all withdrawal requests on 388game:

• The minimum withdrawal amount is Rs 200.
• Your account must be KYC-verified before the first withdrawal request can be processed.
• Withdrawals may only be made to payment accounts registered in your own name and matching the details on your 388game account.
• If your account holds an active bonus, the applicable wagering requirement must be met before withdrawal of bonus-derived funds is permitted. Your real-money balance is always withdrawable.
• 388game does not charge withdrawal fees on standard transactions. However, your bank or payment provider may apply their own charges, which are outside 388game's control.

388game offers various promotional bonuses including welcome bonuses, reload bonuses, free spins, cashback, and VIP rewards. Each promotion is subject to its own specific terms, which will be clearly stated at the time the offer is communicated to you. The following general conditions apply to all 388game bonuses unless otherwise specified:

• Eligibility: Bonuses are available to one account per person, per household, per device, and per IP address. 388game reserves the right to disqualify accounts that appear to be claiming bonuses in an abusive or coordinated manner.
• Wagering Requirements: Most deposit bonuses carry a wagering requirement, meaning you must wager a specified multiple of the bonus amount before withdrawing funds derived from that bonus. The specific multiplier is stated in each offer. Real-money deposits are always withdrawable regardless of bonus status.
• Validity Period: Bonuses expire if not used within the stated validity period. Expired bonuses are removed from your account without compensation.
• Game Contributions: Different game types contribute differently toward wagering requirements. Slots typically contribute 100%. Table games, live games, and sports bets may contribute at lower rates. Full contribution details are stated in each individual bonus offer.
• VIP Cashback: Weekly cashback credited through the 388game VIP Club carries no wagering requirement and is immediately withdrawable. Minimum qualifying net loss of Rs 500 per week applies.
• Abuse: 388game reserves the right to void any bonus and associated winnings where there is evidence of bonus abuse, including but not limited to: use of arbitrage strategies, placing opposite bets across two accounts, or any coordinated exploitation of promotional offers.

All games available on the 388game platform — including Aviator, Slots, Poker, Ludo Games, Football Betting, and Virtual Sports — are operated using certified Random Number Generation (RNG) technology. RNG outcomes are independently audited by third-party testing laboratories. 388game does not manipulate game outcomes and has no ability to influence RNG-generated results.

In the event of a technical failure during a game round — such as a disconnection, server error, or payment processing interruption — 388game will attempt to resolve the round based on the most recent verifiable game state. If this is not possible, the round will be voided and stakes returned to the player's wallet. 388game's decision in such matters is final.

8.1 Sports Betting Rules

Football and other sports bets placed on 388game are governed by the specific rules applicable to each market and event. Key principles include:

• Bets are settled based on the official result as recognised by the relevant governing body.
• If a sporting event is abandoned or postponed, bets will be voided unless the event is replayed within 48 hours of the original scheduled kick-off, in which case original bets stand.
• In-play bets accepted after an event has effectively concluded (due to a data delay) will be voided.
• Accumulator legs affected by an abandoned event are removed and the accumulator continues with recalculated odds.

The following activities are strictly prohibited on the 388game platform. Engaging in any of these behaviours will result in account suspension, balance forfeiture, and may be reported to relevant authorities:

• Registering more than one account or allowing another person to use your account
• Providing false, incomplete, or misleading registration or KYC information
• Using the platform for money laundering or any form of financial crime
• Exploiting software errors, technical faults, or system vulnerabilities to gain an unfair advantage
• Using automated software, bots, or scripts to interact with the platform
• Colluding with other players in poker or any other game to gain an unfair advantage
• Attempting to reverse-engineer, decompile, or modify any 388game software
• Threatening, harassing, or abusing 388game staff or other players
• Depositing funds obtained through criminal activity

All content on the 388game platform — including but not limited to the website design, logos, graphics, game assets, text, software code, and trade marks — is the exclusive intellectual property of 388game or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only.

You may not copy, reproduce, distribute, republish, display, post, or transmit any portion of the 388game platform or its content without prior written consent from 388game. Any unauthorised use will be treated as a breach of these Terms and may give rise to legal action.

388game is committed to promoting responsible gaming and providing tools that help members stay in control of their play. The following tools are available to all 388game members at any time through their account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit. Reductions take effect immediately; increases require a 48-hour waiting period.
• Session Time Reminders: Receive notifications after a specified amount of continuous playing time.
• Loss Limits: Restrict the amount you can lose within a defined period.
• Cooling-Off Period: Take a break from 388game for a period of 24 hours to 6 weeks. During a cooling-off period your account is inaccessible for betting and deposits.
• Self-Exclusion: Permanently exclude yourself from 388game. Self-exclusion takes effect immediately. Accounts under permanent self-exclusion will not be reopened under any circumstances.

If you believe you may have a problem with gambling, please visit our Responsible Gaming page for further support resources. Our live chat team is trained to handle these conversations with sensitivity and discretion, 24/7.

388game reserves the right to suspend or close any account at its reasonable discretion, including in the following circumstances:

• Breach of any provision of these Terms and Conditions
• Failure to complete KYC verification within a reasonable period when requested
• Confirmed or strongly suspected fraudulent, abusive, or criminal activity
• Suspected problem gambling where account closure is in the player's best interests
• Regulatory requirement or instruction from a competent authority
• Extended inactivity (accounts inactive for more than 12 consecutive months may be designated dormant)

Where an account is closed due to a breach of these Terms, any funds held in the account at the time of closure may be forfeited. Where an account is closed for any other reason (including at the player's own request), any remaining real-money balance will be returned to the verified payment method on file after relevant checks are completed.

12.1 Account Closure by Member

You may close your 388game account at any time by contacting support via live chat or email. Please allow up to 48 hours for account closure requests to be processed. Any pending bets will be settled according to normal procedures before the account is closed.

To the fullest extent permitted by applicable law, 388game's total liability to you in connection with your use of the platform shall not exceed the total amount deposited by you in the 12 months preceding the event giving rise to the claim.

388game is not liable for:

• Any loss of winnings, loss of profits, or other indirect or consequential losses arising from your use of the platform
• Interruptions to service caused by technical issues outside 388game's reasonable control, including internet outages, third-party payment system failures, or force majeure events
• Any loss arising from your failure to maintain the security of your account credentials
• Any decisions you make based on information provided on the 388game platform that is subsequently found to be inaccurate

Nothing in these Terms limits 388game's liability for death or personal injury caused by negligence, or for fraudulent misrepresentation, to the extent that such limitation would be unlawful.

The collection, storage, and use of your personal data by 388game is governed by our Privacy Policy, which forms part of these Terms and should be read alongside them. By registering on 388game, you consent to our collection and use of your personal information as described in the Privacy Policy.

388game uses 256-bit SSL encryption to protect all data transmitted between your device and our platform. We do not sell, rent, or otherwise share your personal information with third parties except as required by law or as described in our Privacy Policy.

388game reserves the right to amend these Terms at any time. When we make material changes, we will notify registered members via email or a prominent notice on the platform at least 7 days before the changes take effect. For minor or administrative changes, we may update the Terms without advance notice.

Your continued use of the 388game platform after any update to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any change, you should stop using the platform and close your account before the change takes effect. Remaining account balances will be returned to your verified payment method upon closure.

The current version of the Terms is always available on this page. The "Last Updated" date at the top of this page reflects when the most recent revision was made.

If you have any questions about these Terms and Conditions, or about your 388game account in general, please reach out to our support team through any of the following channels:

• Live Chat: Available 24/7 through the 388game platform. Usually under 2 minutes to connect with a real support agent.
• Email: support@388game.biz — responses within 2 hours for standard queries and 30 minutes for urgent account matters.
• FAQ: Our FAQ page covers the most common questions about accounts, payments, bonuses, and game rules.

For complaints or disputes, please contact 388game support in the first instance. We aim to resolve all complaints within 5 business days. If your complaint is not resolved to your satisfaction, you may escalate it through the relevant dispute resolution procedure described in the platform's complaint handling policy, available on request.